Archive for August, 2009

Beware Online License Renewal Fraud, Vermont DMV

Saturday, August 29th, 2009

Montpelier – As of this Wednesday past, the Vermont Department of Motor Vehicles announced the names of a couple of fraudulent web sites intent on separating Vermont driver license holders from their cash.  In essence, a couple of fake sites were set up in order to collect credit card information of those wishing to renew their Vermont Drivers License online.

When you want to do business with our DMV utilizing the internet, accept no substitutes: www.dmv.state.vt.us.

For tips on information security, visit the Vermont Information Security Web site at itsecurity.vermont.gov.

We’re not going to bother with the names of the crooked sites, but we do tip our hat in thanks -first & foremost- to the observant citizen(s) who enlightened DMV of this scam; who thereafter spread the warning!

Burlington Taxi Zones & Fares

Wednesday, August 19th, 2009

Add your thoughts, respective to the City of Burlington’s Taxi Zones and Fares.

Public Protest

Tuesday, August 18th, 2009

Have you had a questionable transportation experience -whatever the mode- in our region*.  If so, HERE is your chance to alert your fellow traveler(s) so they might avoid shiftless or unethical Operators.  Please be specific.

* Burlington International Airport is a modest but regional transportation hub primarily serving north & central Vermont, the eastern Adirondack Park, the border area with Quebec including Montreal, etc.

Did we mention, we support economic boycott as a means of improving standards of service.  Which is the point of asking for specifics such as the driver & company name, the vehicle fleet number and/or license plate number, time & date, and supporting details of your experience; so others can be forewarned and spend their money elsewhere in support of responsive companies and/or Operators.  This is our effort, to help the buyer beware(Caveat Emptor), and the public’s participation is critical.

Questions?  Ask Dear Cabbie.

Public Praise

Tuesday, August 18th, 2009

Have you had a good or exceptional transportation experience in our region*?  If so, HERE is your chance to alert your fellow traveler(s) so they too might support worthy Operators.  Please be specific.

* Burlington International Airport is a modest but regional transportation hub primarily serving north & central Vermont, the eastern Adirondack Park, the border area with Quebec including Montreal, etc.

Though, we support economic boycott as a means of improving standards of service, in this instance, those same specifics as requested in the Public Protest section -driver & company name, the vehicle fleet number and/or license plate number, time & date, and other supporting details- are equally useful in determining where others may best spend their money in support of responsive companies and/or Operators.  This is our effort, to help the buyer beware(Caveat Emptor), and public participation is critical.

Questions?  Ask Dear Cabbie.

Taxi Driver Expelled from Burlington Airport

Monday, August 17th, 2009

August 15th, 2009

Mr Louis LaRose, owner of Everywhere Taxi, and of late, driver of J.J. Transit and/or Queen City Transit vehicles, was expelled by Airport Police from Burlington International Airport today.  Reports have it that Mr LaRose was written up* and suspended from the Airport for the remainder of the day because he flew into another rage.  This while confronting a Vermont based contract carrier about “stealing from him”.  He was however, not cited for Disorderly Conduct.

* internal airport documentation

This transpired on the drop off curb of the airport, with members of the public, including the passengers* the contract carrier was discharging, present.  If you’ve never seen Mr LaRose in action, well, it’s doubtful you’d call it a treat but it is a spectacle in unprofessionalism worthy of being a poster child candidate for anger management.  Especially with his trademark brand of intimidation which involves invading his objects breathing space by towering over them while barking and bellowing in a manner a fog horn would envy.

* the stolen goods in question perhaps, and how does that work exactly?

This is not new behavior for Mr LaRose.  Simply rarely documented, though periodically witnessed by startled bystanders and of course, by airport taxi operators, Ambassadors and presumably, seasoned BPD Officers, among whom it is the stuff of legend.  However, in June this year, rather than facing an administrative hearing, Mr LaRose voluntarily accepted a 24 hour suspension from the Airport following a May 4th incident where among other things he stalked up the airport taxi queue sidewalk a few steps behind a female operator a third his size.  Alternately berating her loudly and quietly taunting her along the way.  Subsequently, he confessed to, “calling her bad names”.

She, and others, state Mr LaRose used multiples of not one, but two “C-words”, among other “bad names”.  The concern whispered in some quarters is that Mr LaRose gets so enraged, that he doesn’t actually recall what he is saying, nor perhaps doing, when in one of these rages.

It remains to be seen if any additional sanctions will be added to this wrist slap, “remainder of the day” suspension.

The moral of this story?  File a complaint, do not remain silent when: you believe you are overcharged, have suffered intimidation, or otherwise witnessed unprofessional behavior like the above.

At the very least, PLEASE register your compliant herein with us on BTV Taxi News.  In the course of time, your effort will help us make the case for elevating the standards in order to obtain, and/or retain, the privilege of a taxi queue permit franchise.

Metered Airport Taxi’s

Monday, August 17th, 2009

Rule #1 ~ Customer Choice is the Rule!

Though the Airport Taxi Operators have all sorts of rules specific to the Queue System mandated by City of Burlington Ordinances.  At its essence, it is a luck of the draw system.  Meaning the Operator(s) begin at the back of the queue line and work their way to the first position(which we can discuss further at another time).  However, the one rule in red above makes the traveling public, a wild card.  As such, in what follows, we are encouraging you to take an active role in improving the quality of Operators who work at Burlington Int’l Airport.  How? by refusing to financially support unprofessional or otherwise objectionable Operators.  Why, is A to B simple, tourism is a tremendous portion of Vermont’s economy and these Operators often act as our regions greeters, including when they run our visitors around to run up the meter or find reasons to refuse service because they want a trip*.  So, wouldn’t you think the Taxi Operators at Burlington Int’l should be the best of the best.

* by definition, a long out of town transportation.

Please Choose…

  • a Clean Presentable Operator … please help Burlington Int’l weed out the lackadaisical and chronically disheveled.
  • an Attentive Operator who -upon your approach- is ready to field your questions(should you have any), load of your luggage(it’s not your job, but you it might be wise to supervise).
  • not to be rushed into a decision.
  • a Clean Taxi … should you be bum rushed into a Mobile Home Taxi, get out and choose another! If the interior or trunk is cluttered with trash and/or a collection of personal items; you would be justified in thinking these vehicles were lived in, but you don’t have to live with them for even one mile.
  • an Odor Acceptable vehicle … should you find yourself confronted by an objectionable or oppressive odor(the lay it down thick perfumed whore house approach really nauseates me), get out and choose another! Don’t you have to wonder what is being covered up, which at times is not a question when the cover up agent isn’t up to its task and the effect is a more acrid combination of B.O., smoke substances or what have you.  Technically, smoking in taxi’s is illegal in Vermont, but our observation while at the airport indicates most of the smokers smoke in their vehicle while awaiting a fare.
  • an Alert Operator … pass by a sleeping Operator … if they’re too busy sleeping to pay attention to business, are they safe enough to be driving?
  • to Be Comfortable … you needn’t be stuffed into a physically uncomfortable situation.
  • …an Operator who can demonstrate with a map(which is required equipment according to the City Ordinances) how to get you where you want to be(should that be a concern).  Global Positioning Systems(GPS) often make mistakes and are not a replacement for an Operator who can demonstrate their map reading skills.

Consumer Tip: for our out of town visitors, map reading is a good concern, especially on a meter.  Some of these Operators(pun intended) plead ignorance for a 4 mile ride across the river to our sister city Winooski but can’t get you in the vehicle quick enough if you’re headed out of town.

  • Please Report unsatisfactory experiences!  Please post a complaint here with us at BTVTaxiNews.com, to the local Chamber of Commerce and Burlington International Airport’s Administration.  (Shortly all that information will be available here at BTV Taxi News.)

The best part of Customer Choice is, you don’t have to explain your reasons to anyone.  Including the Airport Ambassador’s who occasionally act as Taxi Starters.

Other Pertinent Details

  • The on-demand Queue Taxi’s are metered.  The Rates are listed in the BTV Meter Rates post.  Their rates are not negotiable, and if an Operator does cut you a deal, the Operator is subject to sanctions.
  • The on-demand Queue Taxi’s are located out the center doors(follow the overhead Ground Transportation signs near the Public Restrooms to the left of the auto rental counters), across traffic to the island, then to the left.  Hospitality Shuttles may be met to the right.

Please write Dear Cabbie, should you have any unanswered questions, we’re here to help.

Dear Cabbie

Monday, August 17th, 2009

Got Questions?  Simply Ask Dear Cabbie, here, now.